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Salesforce Certified Field Service Consultant Sample Questions (Q111-Q116):

NEW QUESTION # 111
When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signature capture?

A. Create a Flow that adds two Signature Blocks when the Service Report is generated,
B. Create two custom fields for the Service Appointment and use Flows to capture each signature.
C. Create relevant Signature Types and add Signature Blocks to the Service Report Template.
D. Create two Service Reports and add one Signature Block to each Report.

Answer: C

Explanation:
This option allows capturing multiple signatures on a service report by creating different signature types (such as customer approval or technician verification) and adding themto the service report template. References:
https://help.salesforce.com/s/articleView?id=sf.fs_signature_types.htm&type=5

NEW QUESTION # 112
Time sheet entries can be associated to which two objects? Choose 2 answer

A. assigned resources
B. Service resource
C. Work order
D. Work order line item

Answer: C,D

Explanation:
Time sheet entries are records that track the time spent by a service resource on a work order or a work order line item[28]. Time sheet entries can be associatedto work order line items or work orders using lookup fields
[29]. Assigned resources are records that assign a service resource to a service appointment[30]. Service resources are records that represent the people or equipment that perform field service tasks[31]. Time sheet entries cannot be associated to assigned resources or service resources directly. References: https://help.
salesforce.com/s/articleView?id=sf.fs_time_sheets_overview.htm&type=5 https://help.salesforce.com/s
/articleView?id=sf.fs_time_sheet_entries_overview.htm&type=5 https://help.salesforce.com/s/articleView?
id=sf.fs_assigned_resources_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_service_resources_overview.htm&type=5

NEW QUESTION # 113
Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.
Which configuration steps should a consultant take to meet this requirement?

A. create a custom visual force page and add an external link in the field servicelightning mobile app to view the page in the mobile browser.
B. create a report chart that summarizes work order line items and add a link to theservice appointment layout.
C. add the work orderline items related list of the work order page layout and assign thelayout to the technician 's profile.
D. create a custom lightning component that displays work order progress and deploy itto technicians through the field lightning mobile app.

Answer: D

Explanation:
A custom lightning component that displays work order progress can be created using Lightning Web Components or Aura Components and deployed to technicians through the Field Service Mobile App using Mobile App Extensions. Adding the work order line items related list to the work order page layout would not show the work progress on the work order line-item card in the Field Service Mobile App. Creating a custom visual force page or a report chart would not be compatible with the Field Service Mobile App user interface.
References: https://developer.salesforce.com/docs/component-library/documentation/en/lwc https://developer.
salesforce.com/docs/atlas.en-us.lightning.meta/lightning/https://help.salesforce.com/s/articleView?id=sf.
fs_mobile_app_extensions.htm&type=5

NEW QUESTION # 114
Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing.
How should the callout for multiple panels be treated in Salesforce?

A. Create a work order for each installed product and a work order dependency to assign to the same resource.
B. Create a work order hierarchy with each installed product as a child work order.
C. Create a work order with a work order line item for eachinstalled product.
D. Create an asset hierarchy with each installed product as a child asset in the hierarchy.

Answer: C

Explanation:
Work order line items are used to track individual products or services that are part of a work order. By creating a work order line item for each installed product that needs servicing, the system can track the status and completion of each product separately.
References: https://trailhead.salesforce.com/en/content/learn/modules/field_service_basics
/field_service_work_order_line_items

NEW QUESTION # 115
Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.
Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?
Choose 2 answers

A. Create a child work order for maintenance on the original installation work order.
B. Add the technician as a preferred resource on the account record.
C. Add the preferred resource service objective to the scheduling policy.
D. Add the technician as the required resource on the service appointment.

Answer: B,C

Explanation:
These are two actions that can help ensure that the technician who performed a customer's initial installation is also assigned to subsequent service calls. A preferred resource is a resource that has a preference or affinity for working with a specific account or service territory. A preferred resource service objective is a service objective that prioritizes resources that are preferred for an account or service territory. By adding the technician as a preferred resource on the account record, and adding the preferred resource service objective to the scheduling policy, the system can assign the technician to future service appointments for that account.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_preferred_resources.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.fsl_service_objectives.htm&type=5

NEW QUESTION # 116
......

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